Philadelphia, March 16, 2012 – The Department of Licenses and Inspections has released its 2011 annual report, spotlighting the department’s improved basic service and new strategic programs in the past year. In FY2011, L&I issued 41,497 permits, performed 93,103 construction inspections and 91,938 operations inspections, and completed 1,487 clean and seals and 580 demolitions. Strategic programs include the implementation of a vacant property strategy, a delinquent business license program, and a leadership training program. Additionally, L&I improved 311 service level agreements (SLAs) by decreasing the response time for all but one measure from 45 days to 30 days.
“I am pleased that L&I continues to make progress in the areas of service and efficiency. Commissioner Fran Burns has a vision to make the department the nation’s leading code enforcement agency, and she is well on her way,” said Mayor Michael A. Nutter. “Whether it is reducing response time to service requests or implementing a vacant property strategy, L&I is improving the lives of Philadelphians.”
The following are accomplishments from FY 2011:
Vacant Property Strategy: L&I conducted more than 1,500 inspections of presumed vacant structures, resulting in 1,300 enforcement cases. More than $500,000 in fines, back taxes, and license and permit fees will be collected.
Delinquent Business License Program: L&I initiated a delinquent license program that netted $29,000 from the initial pilot billing. The program is designed to bill businesses that have unpaid fees more than one year past due.
Improved Response Time: L&I met the 311 SLAs 94% of the time.
“Thanks to the hard work of our employees, the Department of Licenses and Inspections has made tremendous gains since 2008 to improve the quality and timeliness of the services that the Department provides,” said Commissioner Burns. “This year we not only continued to improve our basic services but went a step further to execute proactive, strategic programs such as the vacant property strategy and the delinquent license program.”
The report can be found online at http://www.phila.gov/li/UpdDocs/Annual%20Reports/FY-11AnnualReport.pdf.