City of Philadelphia Seeks Feedback on Comcast Cable Service for Franchise Renewal Process

 January 28, 2014 –  In 2015, the City of Philadelphia’s current 15-year cable television franchise agreement with Comcast Cable will expire.  Comcast holds a franchise for each of the four franchise areas in the City, covering all of Philadelphia.  The City of Philadelphia and Comcast initiated the cable franchise renewal process last year.  A cable franchise enables the franchise holder to use the City’s “right-of-ways” for an agreed term of years to operate its system and deliver cable service.
In preparation for upcoming negotiations for the franchise renewal, the City of Philadelphia’s Office of Innovation and Technology (OIT) is continuing to seek community feedback on residents’ experiences with and services by Comcast to assist and inform OIT during the renewal negotiation period.  As part of this ongoing effort, OIT is currently conducting a survey that asks various questions designed to obtain information about residents’ cable related needs and interests. There are two versions of the survey, one for non-subscribers and one for subscribers.  The surveys can be completed online at or by obtaining and completing a written copy from any local public library or KEYSPOT public computing center.  The surveys will be available until February 7, 2014.     
“As we continue to move forward with the franchise renewal process, we remain committed to working with the residents of Philadelphia to make sure that the next franchise agreement provides for the current and future cable-related needs of the community,” said Chief Innovation Officer Adel Ebeid.  “The City has a decades-long relationship with Comcast and we anticipate working cooperatively with them throughout the renewal process.”
Residents can also submit additional feedback online at or via e-mail to  Citizens can also submit comments by leaving a voicemail at 215-686-8125 or by mail to:
Cable Franchise Authority
Attn: Mark McLaughlin, Cable Television Administrator
City Hall
Room 702
Philadelphia, PA 19107
Posted in Mayor's Press Releases, Press Release
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